Unable to install Service.

TAGGED: Gateway, installing-error

- November 17, 2022 at 2:22 pm
  
  Sebastien Boivin
  Subscriber
  
  Hi everyone,
  I tried to install the AD connector service on a win 2022 server, and ran into that error.. The firewall is turned off for troubleshooting.
  When I execute the command here.
  .\install.ps1 -username "AnsysADaccount" -password "E.................................x" -thumbprint "b..............................cfc"
  it returns: Ansys.Gateway.AdConnector.exe : Can't connect to ldap server
  What is strange here, is if I run .\install.ps1 and answer each prompt with the same value above, I can launch it but get that error here.
  info: Program[0]
  Start new service.
  SERVICE_NAME: Ansys.Gateway.AdConnector
  TYPE : 10 WIN32_OWN_PROCESS
  STATE : 2 START_PENDING
  (NOT_STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
  WIN32_EXIT_CODE : 0 (0x0)
  SERVICE_EXIT_CODE : 0 (0x0)
  CHECKPOINT : 0x0
  WAIT_HINT : 0x7d0
  PID : 6308
  FLAGS :
  Ansys.Gateway.AdConnector.exe : No connection could be made because the target machine actively refused it. (localhost:16402)
  At C:\agw\install.ps1:44 char:5
  + & $exe install
  + ~~~~~~~~~~~~~~
  + CategoryInfo : NotSpecified: (No connection c...ocalhost:16402):String) [], RemoteException
  + FullyQualifiedErrorId : NativeCommandError
  No connection could be made because the target machine actively refused it.
  Has anyone had the same problem?
- November 18, 2022 at 4:39 am
  
  Masataka Nakamura
  Subscriber
  
  Hello Sebastien, The username should be in the format “username@domainname”. If you have not specified it in that format, could you please try again.
  e.g.
  . \install.ps1 -username “domainjoin@company.com” -password “agw……” -thumbprint “b……………………………………..0″

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