Learning Forum

[Rajeshwari Jadhav]

Hi Jason,

What's the name of license file with extension?

[Jason Sidabras]

Hello!

In the two folders I placed a license.dat file, but my current file is Ansys_license__.lic

[Jason Sidabras]

I am also unable to delete the instance entirely using the 

sc delete

With a permission denied, eventhough I am a full administrative user in Windows 10. 

[Rajeshwari Jadhav]

Hi Jason,

Please share screenshot of error, and share the location where you have *.lic file.

 

[Jason Sidabras]

Of course!

[Jason Sidabras]

 

 

[Rajeshwari Jadhav]

Open the license.dat file and share the screenshot.

Didn't you generate a license file from licensing.ansys.com or received it from your AM?

[Jason Sidabras]

Generated from the website. Since it wasn't working on the computer we had it working on before, I transfered to this new computer:

 

[Jason Sidabras]

To delete the system comands from your computer, you can goto 

HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services

And remove them. Elevated privileges (administrator) for cmd.exe is not enough. Restart the computer. 

[Jason Sidabras]

I have completely removed 2024 R1 and downgraded all the way to 2022 R2 licnese manager with the same error. I now believe that this is an error with my license file, which now states SUB, where it used to state ANSYS. I am working with the people who sent me the license file to see if this is an issue on their end. Please confirm is this is your conclusion also. 

 

[Jason Sidabras]

This seems to not be the issue. I am still stuck, I cannot get this license to work. 

I am working on trying to install the license server on my linux machine to have, yet one more, computer to test this license on. Any help will be appreciated. 

 

[Jason Sidabras]

This has been resolved. I installed the license server in a linux computer and was able to host everything with little to no issues. However, the problem with the windows computer remains. I was able to solve it on the Windows system by doing the following

1. Remove all services associated with past and present license servers by deleting the "Ansys*" instances at HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services
2. Reboot the computer
3. Delete the C:/Program Files/ directory that holds the files of the license manager software
4. Install the license managare OUTSIDE that of the C:/Program Files/ director. I put it in C:/AnsoftLicense/ and insured there were no spaces in this top level directory
5. Continue as normal with installing the license file and started the server. 

Point number 4 seems to be where I was having errors. I do not know if this is a general issue or a highly personal one. Either case, this solved my problem. I am now waiting for a port to be opened up to complete be sure. Otherwise, I will run the license on the linux system.